Coffee shops worldwide are facing staff shortages, a situation worsened by the pandemic and economic factors like Brexit and inflation. High turnover rates, burnout, and lower staff retention are common, affecting service quality and customer satisfaction. Vivian Phelps of The Monk Coffee Roasters shares insights on the importance of investing in baristas to overcome these challenges. Training, supportive work environments, and career growth opportunities are key to retaining staff and avoiding shortages. Job boards like PDG Jobs are also useful for reaching a broader pool of candidates and offering coffee professionals a platform for career advancement. A strong emphasis on employee morale and two-way communication can help manage the impact of staff shortages, ultimately fostering a healthier workplace.
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