Starbucks is changing its bathroom policy in North America, requiring customers to make a purchase to use the restrooms. This shift comes after a previous policy allowed anyone to access the facilities, which was introduced in response to a racial discrimination incident in 2018. The new code of conduct aims to create a welcoming environment for paying customers and will be displayed in all US and Canadian stores.
• The updated policy will take effect on January 27 and includes a three-hour training for staff.
• The code prohibits harassment, alcohol consumption from outside, and other disruptive behaviors.
• The decision has sparked concerns, particularly among disabled individuals and pregnant women who rely on public restrooms.
• Starbucks is also focusing on improving customer experience and boosting sales amid declining profits.
This change highlights the balance companies must strike between customer comfort and business needs. As Starbucks navigates challenges, including union negotiations and leadership transitions, these policies reflect broader trends in retail and customer service.
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